When you select a breakout session you can expect a lot of excitement, you can expect your audience to be challenged, you can expect to learn more about yourself, and you can expect to leave your mark. Each breakout session that Steve Gilliland delivers is concentrated, intense, transforming, and customized for your meeting. Finding the right development opportunities that best meet your needs shouldn't be tough or time consuming. Take the hassle out of planning, and the risk out of hiring the wrong speaker for your breakout sessions. Steve Gilliland is guaranteed to make an impact and leave a lasting impression when he delivers the topic or topics of your choice.

	General Topics
	Dealing with Negative Attitudes in the Workplace Many people are being robbed, but the culprit hasn't been arrested. Who is this elusive criminal? Negativism! It is a thief robbing life of adventure and joy, affecting every institution of society. Bad attitudes can cost you plenty in terms of productivity and morale. Because not only do problem employees perform poorly, they make it tough for everyone else to do their jobs. Steve Gilliland will show you how to turn negative attitudes into positive behaviors and problems into opportunities. You'll learn why people have bad attitudes in the first place and explore ways to head off conflict and confront people about their bad attitudes. You'll also learn powerful new ways to deal with the by-products of bad attitudes - resistance to change and personality conflicts. Tolerating an employee's negative attitude "as long as the job gets done" is no longer an acceptable response. It is time to discover the power of disarming the bad attitude and the difference it makes. Armed with information you glean from this session, you'll be on your way to finding win-win solutions that will have you and your colleagues working effectively - together.
	A License to Chill Do you ever feel that there simply arenπt enough hours in the day? Do you feel like you canπt live without your cell phone and laptop? Do problems drain your emotions and zap your energy and zest for life? Does the pace of life sometimes feel downright overwhelming? If youπve answered ≥yes≤ to some or all of these questions, it may be time to make adjustments or even some major changes in your life. In this session, Steve Gilliland will show you how to stay on an even keel and change your approach to managing demanding work responsibilities. He will help you slow down, take a deep breath and regain control of your life. The session is packed with tools, techniques and advice to help you permanently change the way you work and live. You will learn how to replace patterns of distorted thinking with ≥reality thinking≤ and how to order your priorities and assess your own self-management skills. You canπt add more time to a day, but you can get more done in less time and achieve all the things youπve always wanted to accomplish. This is a powerfully enlightening yet practical session for every person who needs to rejuvenate, recharge and learn the secret to ≥going with the flow.≤
	The Customerπs Always Right...Puh-leaze! It's easy to proclaim that ≥The customer is always right.≤ But it can be extremely difficult to practice that concept when a customerπs emotional outburst, unfair criticism or verbal abuse is directed at you. In this session, Steve Gilliland will arm you with unique and effective skills for managing heated and volatile interactions while maintaining your composure. Heπll share ways to stay calm when an angry customer lashes out, how to choose the response option that best fits the situation, and how to deliver an innovative apology to bring the incident to a positive close. America is in the midst of a service crisis that has left a wake of disillusioned and angry customers in every industry. Labor shortage, increasing demands, diminishing benefits and daily challenges have made it difficult to be customer-driven. If you need to learn how to let customers feel theyπre right - without bending company policies and procedures - then this session is a must. This program isnπt just about delivering great customer service; it is about creating a positive experience that customers will always remember.
	Performance Essentials in the Workplace In today's business environment, everyone is challenged to perform at higher levels. Most organizations spend more time talking about how to improve performance in the workplace than anything else. Twenty years of observation, interviewing and work experience have given Steve Gilliland practical information on techniques and methods for inspiring action and improving results. This session provides a wealth of information on the five essentials necessary to performance in the workplace - Attitude, Customer Service, Motivation, Organization and Teamwork. These five essentials are either the intricate parts of the workplace culture or the missing pieces that keep people and organizations from fulfilling their true missions and visions. These essentials are necessary for salespeople, customer relations staff, engineers and scientists, bus drivers, teachers, police officers, nurses, volunteers, high school students and, of course, supervisors, managers and executives in all types of organizations. They are vital to growth in the workplace and are sometimes critical to the survival of an organization.

	Leadership Topics
	Generations at Work This is truly one of the most unique times in the history of the American workforce. With four different generations converging upon one place, everyone needs to be equipped with practical ways to deal with the differences. This session provides creative insights and solutions to issues of recruitment and motivation of the workforce. It is full of humor and practical tactics that can be applied to daily situations immediately. It is clear that there is a new face to workforce diversity, which organizations must recognize and respond to if they are to be successful in the new millennium. The sounds you hear - young people voicing frustrations with the over-the-hill gang, seasoned executives disparaging the impatience of the kiddies corps - are the sounds of generations colliding. Steve Gilliland will teach you and your company how to reach across the generation gap and into the world of business at work. In our age-diverse workplace of conflicting work ethics, dissimilar values and idiosyncratic styles, this groundbreaking program supplies you with strategies for understanding and overcoming generational differences.
	If Leadership is a Game, These are the Rules At one time or another, everyone in a position of authority - whether in a large corporation or a local volunteer group - wonders what the key to great leadership is. Although there are no universal rules to help you in the game of leadership, this session shares a universal wisdom that, once understood and embraced, contributes to meaningful relationships with ourselves and others, at work and in the home. This program reminds us that there are no mistakes in leadership, only lessons that are repeated. Steve Gilliland uncovers the secrets that great leaders already know and details in twelve rules what you need to do to truly inspire and motivate others. It is thought-provoking and inspirational, laced with best practices and personal anecdotes that offer insights on self-esteem, respect, acceptance, ethics, compassion, humility, gratitude and courage. Best of all, it shows that wisdom lies inside each one of us and that by putting the rules of leadership into action, we can create a more fulfilling learning environment. No matter where you are on the leadership ladder, If Leadership is a Game, These are the Rules will inspire you to inspire others.
	You're Hired, You're Perfect, Now Change The business world is a place of constant change, with stories of mergers, layoffs, bankruptcy and restructuring appearing in the news every day. No matter the scale, when these kinds of changes hit the workplace, the literal, situational shifts are often not as difficult for employees and managers to work through as the psychological transitions that accompany them. Indeed, organizational transitions affect people; it is always people who have to embrace a new situation and carry out the corresponding change. Without a clear understanding of what transition does to employees and what employees in transition can, in turn, do to an organization, the job of leading through change can be difficult. Managed poorly, the result can be disastrous to the morale and stability of the staff. Successful organizational change takes place when employees have a purpose, a mental picture, a plan for and a part to play in change. In this session, Steve Gilliland provides practical, step-by-step strategies for reaching this goal and for minimizing the disruptions caused by workplace change. It is an invaluable program for leaders navigating through change.
	Leading with Heart Thousands of people have improved their leadership style and "people skills" by attending this session. It offers insight and wisdom on choosing values, aiming for excellence, maintaining integrity, finding the courage to change, helping others reach their potential and more. Leading with Heart is a program for leaders and is about heart - the universal symbol for caring and compassion. In general, what leaders do is train and motivate employees within the perspective of their company's mission or vision of the future. What makes leaders effective is doing their job with competence, confidence and caring. Great leaders share a common belief that a company cannot maintain high-quality people, products and profits unless it is lead with compassion and caring. While these qualities are crucial in effective leadership, their role is often misunderstood. Steve Gilliland designed this program to help everyone in leadership develop the vision, ground rules and skills to produce inspired performance. You'll master key attitudes and actions to impact the lives of those around you. Influence is an art - and it begins with the heart of a leader.